General conditions of online sales

The following General Terms and Conditions of Sale govern the offer and sale of products on this website www.s-line.it (Website).
The products purchased on the Website are offered and sold by SL Srl, with registered office in Bellusco (MB), via dell’Artigianato 13/15 (P.Iva IT06386430968), share capital of Euro 10.000,00 i.v., PEC: postacertificata@pec.s-line.it

1. Scope of application
1.1 The sale of products through the Site (Products) is a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of the Legislative Decree of 6 September 2005, no. 206 (Consumer Code) and by the Legislative Decree of 9 April 2003, no. 70, containing the rules on electronic commerce.
1.2 The General Conditions of Sale may be amended at any time. Any amendments and/or new conditions will be in force from the time of their publication on the Site. For this reason, users are invited to access the Site regularly and to consult the most up-to-date version of the General Conditions of Sale before making any purchase. The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.
1.3 The present General Terms and Conditions of Sale do not regulate the sale of products and/or the provision of services by parties other than SL Srl that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with such parties, it is necessary to check their terms and conditions of sale. SL Srl is not responsible for the supply of services and/or the sale of products by such parties. SL Srl does not control and/or monitor the websites that can be consulted through such links. SL Srl is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or infringements of the law on the part of the same.

2. Purchases on the Site
2.1 Access to sales made through the Site is reserved exclusively for users who are 18 years of age or older.
2.2 Access to the offers on the Site is allowed only to users who are consumers, as defined by Article 3, paragraph 1, letter a) of Legislative Decree 206/2005 (Consumer Code), meaning natural persons who, in relation to the purchase of Products, are acting for purposes unrelated to their commercial, craft, business or professional activity.
2.3 Retailers or wholesalers or, in general, any person who intends to purchase the Products for the purpose of subsequent resale may not, under any circumstances, make purchases on the Site. It is therefore forbidden for such persons to register on the Site and make purchases on the Site.
2.4 SL s.r.l. reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) from a user who has previously breached these General Terms and Conditions of Sale and/or the terms and/or conditions of a purchase agreement with SL s.r.l. (ii) by a user who has previously breached these General Terms and Conditions of Sale and/or the conditions and/or terms of a purchase agreement with SL s.r.l.; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have provided false, incomplete or inexact identification data or who have failed to send to SL s.r.l. in good time the documents requested by it on the basis of these General Terms and Conditions of Sale or who have sent it invalid documents; (v) by users who do not provide sufficient guarantees of solvency.

3. Registration on the Site
3.1 The purchase of Products on the Site is permitted both to registered users and to users who are not registered on the Site.
3.2 Registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, and to inform SL Srl without delay, contacting it as indicated in Article 14, in the event of suspected misuse and/or disclosure of the same. The user guarantees that the personal information provided during the procedure of registration to the Website is complete and true. The user agrees to hold SL Srl harmless from any damage, compensation obligation and/or sanction arising from and/or in any way connected to the violation by the user of the rules on the registration to the Website or on the preservation of the registration credentials.

4. Information aimed at the conclusion of the contract
4.1 In compliance with the Legislative Decree of 9 April 2003, no. 70 laying down provisions concerning electronic commerce, SL Srl informs the user that:
– in order to conclude the contract for the purchase of one or more Products on the Website, the user must fill in an electronic order form and send it electronically to SL Srl, following the instructions that will appear from time to time on the Website and that will accompany the different stages of the purchase;
– the contract is concluded when the order form reaches the server of SL Srl
– once the order form has been registered and the confirmation of the authorisation to pay the total amount due has been received, SL Srl will send the user, via e-mail to the indicated e-mail address, the confirmation of the order, containing a summary of the General Conditions of Sale and of the particular conditions applicable to the contract, the information relating to the characteristics of the purchased Product, the detailed indication of the price, of the means of payment used, of the delivery and invoicing data, of the delivery costs and of any additional costs as well as the contact details of the Customer Service, which the user may contact in order to request assistance and/or make complaints. It is recommended to keep the e-mail received as proof of purchase. The General Terms and Conditions of Sale applicable to the order, as well as the standard withdrawal instructions and the standard withdrawal form referred to in Article 10 will be attached to the e-mail confirming the shipment of the product purchased.
– The order form will be filed in the SL s.r.l. database for the time necessary to process the order and, in any case, within the terms of the law. In order to access the order form the user can consult his account.

5. Validity of offers and prices
5.1 All prices of the Products are expressed in Euro (€) and are inclusive of Value Added Tax (“VAT”). Any additional cost, including VAT and expressed in Euro (€), will be expressly and separately indicated on the order form, before the user proceeds to transmit it, as well as on the order confirmation e-mail.
5.2 The price of the Products may be changed at any time, without prior notice, it being understood that the price charged to the user will be the one published on the information sheet illustrating the main characteristics of the Product (Product Sheet) at the time the order is sent. Any variations (upwards or downwards) in price following the transmission of the order shall not be taken into account.
5.3 Products may be offered for sale on the Site at discounted prices. The full price indicated on the Site (Barred Price) and against which the discount that SL Srl applies is calculated corresponds to the list price published on the Site.
Users are reminded that the Strikethrough Prices may provide an indication of the value of the Product, but that in some physical shops the actual price of the same may be different.

6. Purchase orders – Product information
6.1 SL Srl will process the purchase order, and therefore will ship the purchased Product, only after receiving confirmation of the authorisation to pay the total amount due, consisting of the purchase price, the delivery costs, if applied, and any other additional cost, as indicated in the order form (Total Due Amount). In the event that the Total Due Amount is not paid or the successful outcome of the payment is not confirmed, the purchase contract shall therefore be deemed to be terminated by law pursuant to and for the purposes of Article 1456 of the Italian Civil Code. The user will be notified of this termination and of the consequent cancellation of the order immediately after the transmission of the order, through the Site.
6.2 The Products shall remain the property of SL Srl until the payment by the user of the Total Amount Due. The risk of loss or damage of the Products, due to causes not attributable to SL Srl, instead, will be transferred to the user when the user, or a third party appointed by the same and different from the carrier, materially takes possession of the Products.
6.3 Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce as faithfully as possible the characteristics of the Products. However, the colours of the Products may differ from the real ones due to the settings of the computer systems or computers used by users to view them. Furthermore, the Product images in the Product Sheet may differ in size or in relation to any accessory products. These images must therefore be understood as indicative and within the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form transmitted by the user shall be considered authentic.

7. Availability of Products
7.1 The products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the Product ordered is no longer available after the transmission of the purchase order.
7.2 In any case of unavailability of the Product ordered, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the user shall be promptly informed by e-mail. The user shall, therefore, be entitled to immediately terminate the contract, without prejudice to the right to compensation for damages, pursuant to and for the purposes of the provisions of Article 61, paragraphs IV and V, of the Consumer Code. In the event that the user avails himself of the right to terminate the contract pursuant to article 61, paragraphs IV and V, of the Consumer Code, or in any event in the event that the payment of the Total Amount Due has already been made, SL Srl, without prejudice to the user’s right to compensation for damages, will reimburse the amount without undue delay and, in any event, within a maximum of 15 working days from the sending of the order. The amount of the refund will be communicated to the user by e-mail. This amount will be credited to the same means of payment used by the user for the purchase. Possible delays in the crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit date.
7.3 In the case of orders for several Products (Multiple Order), if the unavailability of some of the Products of the Multiple Order – without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, and without prejudice to the application of art. 7.2 above, if the unavailability of all the Products of the order – SL Srl will immediately inform the user by email. The user will therefore be entitled to immediately terminate the contract, limited to the Product(s) which have become unavailable, without prejudice to the right to compensation for damages, pursuant to the provisions of Article 61, fourth and fifth paragraphs, of the Consumer Code. In the event that the user makes use of the right to terminate the contract as provided for by Article 61, fourth and fifth paragraph, of the Consumer Code, in relation to the Product(s) that have become unavailable or in any case in which the payment of the Total Due Amount has already been made, SL s.r.l., without prejudice to the user’s right to compensation for damages, will refund the amount due in relation to such Product(s), including the delivery costs, calculated as indicated in Article 8.3 below, and any other additional cost due in relation to such Product(s) (Partial Amount Due) without undue delay and, in any case, within a maximum term of 15 working days from the sending of the order. The amount of the refund will be communicated to you by e-mail. This amount will be credited to the same means of payment used by the user for the purchase. Possible delays in the crediting may depend on the bank, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit date. The termination of the entire Multiple Order shall only be possible in the event of clear and proven ancillary nature of the Products covered by the Multiple Order that have become unavailable compared to the other Products covered by the Multiple Order that are available.

8. Delivery of purchased Products
8.1 Deliveries of purchased Products are made worldwide, by standard and express service. Any delivery limitations will be indicated on the Site from time to time.
8.2 If due, the amount of the delivery costs due by the user in relation to a specific order, is expressly and separately indicated (in Euro and inclusive of VAT) during the purchase process, in the order summary and, in any case, before the user proceeds to the transmission of the same. In the event of failure to indicate a specific delivery date, delivery shall take place, in any case, within thirty days from the date of conclusion of the contract.
8.3 In the event of partial withdrawal from Multiple Orders, the amount of the delivery costs to be refunded to the user shall be quantified in proportion to the value of the Product subject to withdrawal.
8.4 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Products to the user.
It is up to the user to check the condition of the Product delivered to him/her/which he/she has withdrawn. Without prejudice to the fact that the risk of loss or damage of the Products, due to causes not attributable to SL Srl, is transferred to the user when the user, or a third party appointed by the same and different from the carrier, materially takes possession of the Product, the user is recommended to check the number of Products received and that the packaging is intact, not damaged, not wet or in any case altered, also in the closing materials and the user is invited, in his/her own interest, to indicate on the transport document of the carrier, any anomalies, accepting the package with reserve. Receipt of the Products without reservation does not allow the user to take legal action against the carrier in the event of loss of or damage to the Products, except in the event that the loss or damage is due to fraud or gross negligence on the part of the carrier and except for partial loss or damage that is not recognisable at the time of delivery, provided that in the latter case the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows clear signs of tampering or alteration, the user is also advised to promptly notify Customer Service. This is without prejudice, in any case, to the application of the rules on the right of withdrawal and the legal guarantee of conformity. The courier will make two delivery attempts, after which it will send the Products back to SL Srl, which will refund the money to the customer. Nothing is due to the courier at the time of delivery.
8.5 The provisions of article 61 of the Consumer Code apply in the event that the purchased Product is not delivered or is delivered late compared to the delivery terms indicated during the purchase process and in the order confirmation.

9. Methods of Payment
9.1 Payment for the Products can be made by PayPal or Bank Transfer. In the event that one of these means/solutions of payment cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
9.2 The commercial invoice will be sent by email. The invoice will be issued on the basis of the information provided by the user, which the user declares and guarantees to be true, undertaking to hold SL s.r.l. harmless and indemnified from any damage, including sanctions issued by the competent authorities, that may be caused to the same in the event of a lack of truthfulness of the same.
9.3 Payment by credit or debit card
9.3.1 Payment for the Products can be made by credit or debit card directly through the Site. SL Srl accepts the cards of the VISA, Mastercard and American Express circuits through the Pay Pal platform. At the time of transmission of the order, no charge shall be made to the credit card used by the user for the payment.
The charge will only be made after (i) the credit card data used by the user for payment has been verified and (ii) the credit card company used by the user has authorised the charge.
9.3.2 In order to guarantee the security of the payments made on the Website and to prevent possible frauds, SL Srl reserves the right to ask the user, by e-mail, to send, by the same means, a front/back copy of his/her identity card and, if the holder of the order is different from the card holder, of the latter’s identity card. The document must be valid. The e-mail request will specify the deadline by which the document must be received by SL s.r.l.. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user shall be obliged to send the requested documents within the deadline indicated.
9.3.3 In the event that SL s.r.l. does not receive these documents within the deadline specified in the e-mail request or receives expired or invalid documents, the contract will be deemed terminated by law pursuant to and for the purposes of art. 1456 of the Italian Civil Code and the order consequently cancelled, without prejudice to SL s.r.l.’s right to compensation for any damage it may have incurred as a result of the user’s non-compliant behaviour. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by SL s.r.l., will result in the cancellation of the order, with the consequent reimbursement of the Total Amount Due.
9.3.4 If the SL s.r.l. receives valid documents within the deadline indicated in the e-mail as per art. 9.3.2 above, the delivery terms will commence from the date of their receipt.
9.3.5 The confidential credit card data (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by SL s.r.l.. SL s.r.l. therefore never has access to and does not store the data of the credit card used by the user to pay for the Products, except, limited to the data relating to the card holder, in the case provided for by Articles 9.3.2 and 9.3.3.
9.4 Payment by PayPal, Amazon pay, Apple pay, Google pay payment solutions
9.4.1 Payment for Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as the payment method, he/she will be redirected to www.paypal.it where he/she will make the payment of the Products according to the procedure provided and regulated by PayPal and to the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with SL s.r.l.. The latter is therefore not able to know and does not store in any way the data of the credit card linked to the user’s PayPal account or the data of any other payment instrument connected to that account.
9.4.2 In case of payment through PayPal, the Total Amount Due will be debited by PayPal to the user at the same time as the contract is concluded through the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the reimbursement due to the user shall be credited to the user’s PayPal account. The timing of the crediting to the payment instrument connected to that account depends exclusively on PayPal and the banking system. Once the crediting order in favour of this account has been placed, SL s.r.l. cannot be held responsible for any delays or omissions in crediting the user with the refund amount, for which the user must contact PayPal directly to dispute these delays or omissions.

10. Right of withdrawal
10.1 If you are a consumer, you have the right to withdraw from the contract concluded with SL Srl, without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (60) calendar days (Withdrawal Period). The Withdrawal Period expires after 60 days:
a) in the case of a single Product Order, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Product;
b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;
c) in the case of an order for delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party other than the carrier and designated by the user acquires physical possession of the last lot or piece.
10.2. Per esercitare il diritto di recesso, l’utente deve informare SL Srl della sua decisione di recedere, prima della scadenza del Periodo di Recesso.
10.3 To this end, the user must use the standard withdrawal form (Standard Withdrawal Form) made available to him in the Contact Us section of the Website, through the appropriate link, before the conclusion of the contract.
Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the user, it is in the user’s interest to use a durable medium when communicating his withdrawal to SL Srl.
10.4 For the return of the Product, the user, after having exercised the right of withdrawal according to the procedures indicated in this article, will be contacted by the SL Srl Customer Service that will provide the instructions for the return of the Product, indicating the courier and agreeing on the date of collection. The direct costs of returning the Product shall be borne by SL Srl. The return of the Product to SL Srl takes place under the responsibility of the user; the product is understood to be returned at the moment in which it is handed over to the carrier.
If the user has used a discount code (see below sub. 11) for the purchase of the Product for which he/she has exercised the right of withdrawal, the refund will be made only with reference to the amount of money actually spent by the user, and not also with reference to the value of the discount code.
10.5 If the user withdraws from the contract, SL Srl will proceed to refund the Total Amount Due paid by the user for the Product, including the delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which SL Srl was informed of the user’s decision to withdraw from the contract. The refund will be made using the same means of payment used by the user for the initial transaction; in any case, the user will not incur any cost as a consequence of such refund.
The Standard Instructions on Withdrawal, containing information on the exercise of the right of withdrawal, are made available to the user on the Site, prior to the conclusion of the contract, through a special link and through the link “Right of Withdrawal”, present in the footer of the Site and attached to the e-mail confirmation of shipment.
10.6 In the case of partial withdrawal, the amount of the delivery costs to be returned to the user following the withdrawal will be calculated as indicated in Article 8.3 above.
10.7 The user shall only be liable for any decrease in the value of the goods resulting from any handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product shall in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, perfectly functional, accompanied by all the accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and without signs of wear or dirt. Moreover, the withdrawal shall apply to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute independent Products) of the Product.
10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable law, it will not result in the termination of the contract and, consequently, it will not entitle the user to any refund. SL Srl will inform the user within 5 working days from receipt of the Product, rejecting the request for withdrawal. The Product, if already received by SL Srl, will remain at SL Srl at the user’s disposal for the withdrawal, which will have to be carried out at the user’s expense and under the user’s responsibility.
10.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to such decrease in value. SL Srl shall inform the user of this circumstance and of the consequent reduction in the refund amount within 5 working days of receipt of the Product, providing the user, if the refund has already been paid, with the bank details for the payment of the amount due by the user due to the reduction in the value of the Product.
10.10 In the event that, one of the cases provided for by law, the right of withdrawal does not apply, this exclusion will be specifically and expressly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceeds to transmit the order. In any case, the user is reminded that, pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded, inter alia, in the event that the sale has as its object:
(i) tailor-made or clearly personalised products;
(ii) of sealed products that are unsuitable for return for reasons of hygiene or health protection, which have been opened after delivery.
10.11 Irrespective of the possibility of exercising the right of withdrawal, SL Srl offers the user the possibility of exercising the right to return goods, according to the terms and conditions indicated on the “Returns” page of the Website. The right to return goods is in addition to and does not replace the right of withdrawal governed by the preceding articles.

11. Discount codes
11.1 On the Site it is also possible to purchase through discount codes issued by SL Srl. If the value of the discount code is less than the value of the order, the remaining amount can be completed according to the other payment methods provided on the Site.
11.2 Discount codes cannot be combined with each other against a single purchase. Discount codes cannot be used to purchase products already on promotion. It is not possible to use discount codes for payments of amounts less than their value. Each discount code can only be used for one purchase. In no case do discount codes entitle you to change in the case of purchases of a lower amount.
11.3 Any products for which it will not be possible to use discount codes will be duly reported on the Site. If an order for which a discount code has been used is cancelled for any reason, the amount will be credited back to the customer’s personal account.
11.4 Under no circumstances can discount vouchers be converted into cash.

12. Legal Guarantee of Conformity
All the Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by art. 128-135 of the Consumer Code (Legal Guarantee).
TO WHOM IT APPLIES
The Legal Warranty is reserved for consumers. It therefore applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity. Those who have purchased on the Site and who are not consumers shall be covered by the warranties for defects in the goods sold, the warranty for defects in promised and essential qualities and the other warranties provided for by the Civil Code with the relevant terms, forfeiture and limitations.
WHEN IT APPLIES
The seller is liable to the consumer for any lack of conformity that exists at the time of delivery of the Product and that becomes apparent within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the warranty, within two months from the date on which it was discovered.
Unless proved otherwise, it shall be assumed that the lack of conformity which becomes apparent within six months from the delivery of the Product already existed on that date, unless such assumption is incompatible with the nature of the Product or the nature of the lack of conformity. As from the seventh month following the delivery of the Product, it shall be the consumer’s burden to prove that the conformity defect already existed at the time of the delivery of the Product.
In order to benefit from the Legal Warranty, the user must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user to keep the purchase invoice, which SL s.r.l. sends to him/her, or any other document that can certify the date of purchase (for example the credit card statement) and the date of delivery.
WHAT IS A CONFORMITY DEFECT?
A lack of conformity exists when the purchased goods:
– is not suitable for the use for which goods of the same type are normally used;
– does not conform to the description made by the seller and does not possess the qualities of the goods which the seller has presented to the consumer as a sample or model;
– does not possess the qualities and performance which are customary in goods of the same type and which the consumer may reasonably expect, taking into account also the statements made in advertising or labelling;
– is not fit for the particular purpose intended by the consumer and which was brought to the knowledge of the seller by the consumer at the time of the conclusion of the contract and accepted by the seller.
Therefore, any failures or malfunctions or other defects caused by accidental events or by the user’s responsibility or by a use of the Product which does not comply with its intended use and/or with the technical documentation attached to the Product, if any, or with the instructions for use relating to the same are excluded from the scope of the Legal Warranty.
REMEDIES AVAILABLE TO THE USER
In case of conformity defect duly reported within the terms, the user has the right:
– primarily, to the replacement of the goods free of charge, unless the remedy requested is objectively impossible or excessively expensive compared to the other and, therefore, in this specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of items still available for sale;
– as a secondary remedy (i.e. where replacement is impossible or excessively onerous, or where replacement has not been effected within a reasonable time, or where replacement previously effected has caused significant inconvenience to the consumer) to termination of the contract.
The remedy requested is excessively expensive if it imposes on the seller unreasonable expenses in comparison with alternative remedies which may be available, taking into account (i) the value which the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) whether the alternative remedy can be performed without significant inconvenience to the consumer.
WHAT TO DO IF THERE IS A LACK OF CONFORMITY
In the event that a Product purchased on the Site, during the period of validity of the Legal Warranty, manifests what could be a conformity defect, the user must contact Customer Service, at the addresses and in the manner indicated in art. 14. SL s.r.l. darà tempestivo riscontro alla comunicazione del presunto difetto di conformità e indicherà all’utente la specifica procedura da seguire, anche per concordare le modalità di spedizione della merce, tenendo conto anche della categoria merceologica cui il Prodotto appartiene e/o del difetto denunciato.
REFUND OR REDUCTION AS A CONSEQUENCE OF THE APPLICATION OF THE LEGAL WARRANTY
In the event of termination of the contract, SL s.r.l. will refund the user the total amount paid, consisting of the purchase price of the Product, the shipping costs and any other additional cost. In the event of a price reduction, SL s.r.l. shall return the amount of the reduction, previously agreed with the user. Alternatively, the user may choose to receive a purchase voucher, expendable on the Website, of a value equivalent to the amount of the refund or, respectively, of the reduction to which he is entitled.
The amount of the refund or of the reduction will be communicated to the user by e-mail and credited to the means or the payment solution used by the user for the purchase.
SL s.r.l. shall not be held liable in the event of damages, of any nature whatsoever, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in the event of damages deriving from unforeseeable circumstances or force majeure.

13. Legge applicabile e foro competente; composizione stragiudiziale delle controversie – Alternative Dispute Resolution/Online Dispute Resolution
13.1 The contracts concluded between the users of the Site and SL s.r.l. are governed by Italian law. This is without prejudice to the application to consumer users who are not habitually resident in Italy of any more favourable and mandatory provisions provided for by the law of the country in which they are habitually resident, in particular in relation to the term for exercising the right of withdrawal, the term for returning the Products, in the event of exercising such right, the methods and formalities for communicating the same and the legal guarantee of conformity.
13.2 We remind you that in the case of a consumer user, any dispute relating to the application, execution and interpretation of these General Conditions of Sale shall be settled by the Court of the place where the user resides or has elected domicile.
13.3 Pursuant to art. 141-sexies, paragraph 3 of the Legislative Decree of 6 September 2005, n.206 (Consumer Code), SL s.r.l. informs the user who is a consumer as referred to in art. 3, paragraph 1, letter a) of the Consumer Code, that if he/she has submitted a complaint directly to SL s.r.l., as a result of which it has not been possible to resolve the dispute which has arisen, SL s.r.l. will provide information on the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes relating to obligations arising from a contract concluded on the basis of these General Terms and Conditions of Sale (so-called ADR bodies, as referred to in Art. 141-bis et seq. of the Consumer Code), specifying whether or not it intends to use such bodies to resolve the dispute.
SL s.r.l. also informs the user who is a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the on-line resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user can consult the list of ADR bodies, find the link to the website of each of them and initiate an on-line dispute resolution procedure for the dispute in which he is involved.
This is without prejudice to the right of the consumer user to refer the dispute arising from these General Terms and Conditions of Sale to the competent ordinary judge, whatever the outcome of the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures set out in Part V, Title II-bis of the Consumer Code.
13.4 Users residing in a member state of the European Union other than Italy may also have access, for any dispute relating to the application, execution and interpretation of these General Terms and Conditions of Sale, to the European procedure established for small claims, by Council Regulation (EC) No 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the Regulation can be found at www.eur-lex.europa.eu

14. Customer service and complaints
14.1 It is possible to ask for information, send communications, request assistance or make complaints by contacting the Customer Service in the following ways:
– Telephone (+39) 039 6011239 / (+39) 039 6883448
– E-mail info@s-line.it
– By filling in the form on the “Contacts” page.